Fairfield Executive Livery
Fairfield Livery Limousine & Worldwide Transportation
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Customer Feedback Survey

At Hy’s customer satisfaction is our #1 priority.  Your feedback is extremely important to us and allows us to maintain the high level of service that you are accustom to receiving from our staff.  Please take a moment to fill out the following survey and share your thoughts on how we’ve done.

Were you the passenger on this reservation?
What was the type of trip you used us for?
Please Rate Your Experience with our Customer Service, Dispatch, and Reservations Department
Was your call answered promptly?
Poor Fair Very Good Excellent Not Applicable
How helpful and knowledgeable was the staff in making your reservation?
Poor Fair Very Good Excellent Not Applicable
What was the level of courtesy and professionalism of the staff answering the phone?
Poor Fair Very Good Excellent Not Applicable
Please Rate Your Experience with our Chauffeur
Was the Chauffeur on time for your pickup?
Poor Fair Very Good Excellent Not Applicable
Was the Chauffeur’s appearance neat and professional?
Poor Fair Very Good Excellent Not Applicable
Did the Chauffeur open the door for you?
Poor Fair Very Good Excellent Not Applicable
Did the Chauffeur assist you with your luggage?
Poor Fair Very Good Excellent Not Applicable
Was the Chauffeur prepared and familiar with the itinerary?
Poor Fair Very Good Excellent Not Applicable
Was the amount of talking by the Chauffeur appropriate?
Poor Fair Very Good Excellent Not Applicable
Did the Chauffeur drive you in a safe, comfortable manner?
Poor Fair Very Good Excellent Not Applicable
What was the level of courtesy and professionalism of the Chauffeur providing services?
Poor Fair Very Good Excellent Not Applicable
Please Rate Your Experience with our Vehicle
Was the vehicle clean inside and out?
Poor Fair Very Good Excellent Not Applicable
What was your overall level of satisfaction pertaining to the vehicle?
Poor Fair Very Good Excellent Not Applicable
Please Rate Your Overall Experience
How would you rate your overall experience?
Poor Fair Very Good Excellent Not Applicable
We encourage you to send us additional comments about your experience to help us to serve you better.
Would you recommend us to your friends, family, and business contacts?
How did you hear about Fairfield Limo?
Name
(Why do I need my name?)
Reservation #
Email Address

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